FAQ

You have questions, we have answers. Don’t see your Q&A below? Just contact us and we’ll get you an answer ASAP.

Overview


The Subscription


The Furniture


The Delivery


Overview

What is Fernish?

Fernish is a monthly subscription service for your home that lets you easily get the furniture (and decor!) you need, for the amount of time you need it. You can subscribe to individual pieces such as beds or sofas, or get an entire dining room or bedroom set-up, all for a low monthly price that works for you.


What are the benefits of subscribing to home furnishings?

Moving and furnishing your home can be overwhelming, time-consuming, and stressful. We make it easy to find and enjoy the right pieces that suit your taste - without the commitment of owning furniture. From an easy shopping experience to easy in-home delivery and assembly, we help you feel at home instantly, with affordable, quality furniture so you can focus on living in your home. Need a style refresh? We have you covered! You can swap your items, buy them out, or simply have us pick them up!


What cities do you Fernish?

We're currently Fernishing homes in the greater Los Angeles and Orange County, CA, area and the greater Seattle, WA, area. If you're unsure whether we deliver to your neighborhood, please contact us with your zip code, and we'll check for you!


How does Fernish help ease my moving experience?

Let us worry about the heavy lifting—literally. You pick out what you want, and we'll bring it to your new place, set it up, and put it where you want it. By the time we leave your home, all you need to think about is which side of the sofa you're claiming to be yours.


Can I subscribe to decor, kitchenware, air conditioning units, and electronics?

Right now, we only offer furniture and select decor. Create an account to be notified of additional items in the future.


The Subscription

How does a Fernish Subscription work?

Subscribing to the furniture you want is simple!

  1. Select your market (upper right-hand corner of homepage)
  2. Create an account with your email and password creation (verify through email confirmation)
  3. Browse the site, and choose the items or rooms you love by adding them to your cart. (Note: There is a $99 monthly minimum on all subscriptions.)
  4. Choose the duration of your furniture subscription—anywhere from 3 to 12 months.
  5. Check out by adding in your delivery address and payment info.
  6. You can pick your preferred delivery date—as early as one week from your order date. We'll contact you to confirm the date and arrival time window a few days before your delivery. If you need to modify your subscription, just contact us!


What are the minimum amounts and terms for the subscription?

Fernish subscriptions require a minimum payment of $99 per month, and must last for at least 3 months. If you need your items for less than 3 months, we can pick them up sooner, however, we will still need to process payment for at least 3 months.


How do I update my billing information?

You can change your payment method by going to https://fernish.com/dashboard/edit_billing. This will update your default method for all future payments.


When will I be charged? When does my subscription officially begin?

During your checkout process, we'll collect the first month's subscription payment. After that, your monthly subscription fee will be charged on the same day of the month that your furniture is delivered, starting one month after your delivery date.


What if I need to cancel my subscription before the original end date?

No problem. If your circumstances change and you need to cancel your subscription earlier than anticipated, simply contact us and we can adjust your last payment.

Here's the breakdown: Say you signed up for a 12-month subscription, but it's currently month 10. Reach out to us, and we'll confirm the last payment details with you for the difference of a 10 month subscription rate and what you've actually paid:

  • What you would have paid in a 10 month subscription: 10 x $112 = $1,120
  • What you've actually paid so far in your 12-month subscription: 10 x $105 = $1,050
  • End of contract invoice: A - B = $1,120 - $1,050 = $70

What happens at the end of my subscription period?

What happens next should be as easy as when you first signed up! At the end of your initial contract, you'll have several options:

  • We'll help you move! If you're moving within our delivery area we can help you with that. Just let us know if there's anything you'd like to swap to make your new space feel more like home, and how long you'd like to keep your adjusted subscription for (anywhere between 1-12 months).
  • You can buy-out your items. If you're ready to keep everything forever, then you can buy-out your subscription for retail price, minus the amount you've already paid toward the particular item in subscription fees.
  • It's OK if you want to return your items. We get it. Life happens. If it's time, then we'll help you end your subscription. Our team will disassemble and remove your Fernish items free of charge (given at least a 7-day notice)

If you're entirely done with your furniture subscription, we'll coordinate with you on a date to pick it up.


Can I buy the furniture at the end of my subscription, and how much will it cost?

Yes! We make it easy to purchase the items you want to keep. At the end of your subscription, we'll offer you an option to buy any of your items at current retail price, minus the amount you've paid over your subscription.


What payment types does Fernish accept?

We accept all major credit and debit cards. Your safety is our number one concern, and Fernish is fully compliant with all banking and financial regulations related to privacy and security.


What if I move in the middle of my Fernish subscription?

We're here to help. You're welcome to move your Fernish items yourself (as long as you're staying within our service areas) along with the rest of your belongings, but you would be held responsible for any damages that may take place during the move. If Fernish is moving your items, we ask for at least 7-days notice.


The Furniture

Where is your furniture from?

We work with a curated list of suppliers to offer high-quality and stylish furniture. This way, your furniture looks as good as it will make you feel! Our partners include brands you already know and love such as Crate&Barrel, CB2, and Floyd.


Is my furniture always new?

All of the items will be delivered in new or like-new condition. Before any furniture is delivered to your home, it goes through an inspection, cleaning, and refurbishing process by our expert in-house team.


Does your furniture ever end up in landfills?

No—that's one of the reasons why Fernish was founded! Sustainability is super important to us, so we only offer quality furniture that is built to last. Any furniture that comes back to us and doesn't meet our strict “like-new” standards after our inspection, cleaning, and refurbishing process, is donated to a growing list of charitable organizations. For the small portion of the items we offer that cannot be safely re-used, we work with recycling or other reuse facilities when at all possible.


How carefully should I treat the furniture I am subscribing to?

Treat the furniture as if it were your own! Eat on it, sleep on it, and let your furry friends use it. We appreciate you respecting it (just like you would if you owned it), but don't worry about normal wear and tear. Check out our Furniture Care Guide for some basic maintenance instructions.


What happens if I accidentally break or stain an item?

Don't stress, we know life happens! We offer upholstery on our items that is commercial grade and is made for living. We can typically get most stains out to make the furniture look as-good-as-new once we receive the furniture back at the end of your subscription. For minor cleaning or spills, refrence our Furniture Care Guide for best practices. For more extensive stains or damages, please contact us so we can discuss and evaluate next steps.


Is your furniture kid and pet friendly?

We want the entire family to be able to enjoy your newly Fernished home, including your two and four legged friends.


The Delivery

How will my delivery/order be affected by the current COVID-19 situation?

We monitor the situation and local orders from our governmental leaders every day, so while things are always subject to change, here is some helpful information:

  • We are currently doing deliveries, pick ups, and swaps as usual.
  • We are using extra precautions to keep our employees and customers safe. All the up-to-date details can be found here.
  • We are offering a no-contact delivery option, which we recommend during this time of social distancing. This option will allow us to bring your furniture and decor to your doorstep, but will not bring it inside of your residence. Most pieces will be assembled, so all you need to do is move the items inside after we leave and assemble the pieces too large to easily fit through doorways. (You will get notifications along the way to know when we're arriving and when we've left.)
  • Things are changing rapidly, so we may contact you to change your delivery/pick up date and time.
  • Should our team or someone in your household have any risk factors or signs of illness, we will need to reschedule your appointment. But don't worry - we'll save your items for you!


What is No-Contact Delivery?

No-Contact Delivery allows us to drop off your items on your doorstep and avoid any face-to-face contact. This is a safer option if you or anyone at home is at-risk, and if you can move your items inside, we strongly recommend choosing this option. Our team will let you know when they are on the way, when they've arrived, and when they are leaving your delivery address. In the meantime, they will unload your items and place them outside of your door. Most items that fit through standard doorways will be assembled, so you'll just need to move them inside after we leave. Anything that isn't assembled is pretty easy to put together, and our team is always here to help, if you get stuck or have any issues. Just email us at info@fernish.com.


How much does delivery cost?

Initial delivery of your furniture is free and includes assembly in the room(s) of your choice, and removal of packaging.


What is the delivery experience like?

We want to make the delivery process as seamless as possible. At check out, simply select your ideal delivery date. We will reach out a few days before your delivery to confirm the date and an arrival window. In addition to delivery, our team will assemble and place all the items in the room(s) of your choice. Our goal is to complete delivery within one hour of arrival, but that could flex up or down based on the size of your subscription.


How quickly do I receive my furniture?

We work fast! Delivery takes about 7 days, and we deliver Monday through Saturday. Of course, we're flexible so we'll make sure to schedule a delivery time that's convenient for you.


What do I need to do to prepare for my delivery?

We want to be sure that we can be in and out quickly and safely. Please clear a walkway in your home, and ensure there is room for the team to work on the assembly of the furniture. If there is a loading dock or freight elevator for your building, ensure that you make arrangements with your property manager so that the Fernish delivery team has access as needed. Please note, we're not able to leave items unassembled.


Do I need to be home for delivery?

You will need to be home to accept delivery and ensure you're happy with the items you selected. The team will ask that you sign a confirmation document that includes a list of what was delivered to your home.


Should I tip the delivery team?

We appreciate the thought, but we ask that you share feedback instead! After delivery, we'll send you a customer survey, and would love to hear about your experience. If you want to give us feedback sooner, simply contact us.


Does Fernish pick up my old furniture?

We're only able to pick up Fernish items; however, we are big fans of reaching out to your local charity for a donation!


What happens if I don't like some, or all, of my furniture when it arrives?

We want you to love your home, so if something isn't quite right for your needs, simply let us know within your 3-day grace period (immediately following your delivery). If there's something you think might work better, we'll be happy to swap that item for you, as soon as possible.